Remove an agent from a team

In certain cases, you will need to reshuffle agents from one team to another team due to multiple factors.

In order to remove an agent from a team, simply apply the following steps.

• Click on Teams in left navigation menu and then navigate to Edit (green) icon under Action.

•  Remove  agents listed under Remove assigned agents by selecting agent name in the list box and then clicking on (>>)  to move agent name to list box on the bottom right. Click Save to complete the process.
• 
• You can add the agent again by cl
• You can also add previously removed agents by selecting agent names in the list box on the bottom right and then clicking on (<<)  to move agents back to the list box on the bottom left. Click Save to complete the process.

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